Refund policy

We accept refunds for returns up to 30 days after you receive your order. Please contact us at care@vetrinamia.com to initiate a return. Our team will process your request, and inform you of the shipping destination for the return.

Please take note that we only accept returns if the product is still in its original packaging including any boxes, hangers, garment bags, protective coverings, is new and unworn and still has all other signature packaging that it originally shipped with including Vetrina Mia and designer tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags must all be included where applicable.

Any return that does not meet these requirements may be rejected.

Please note, the cost of shipping and handling charges for returns is paid by the customer, which is 30 EUR (or its equivalent in local currency). 

Once we receive the returned item, we will process the refund within 14 business days and send you a confirmation of the refund by email.

If you believe that your product has a defect upon receipt, you may apply for a repair or replacement, as part of our policy of always ensuring our customers are receiving the best quality.

For leather goods, your product is protected from the date of your purchase by a 2-year warranty (proof of purchase required). If the handbag or small leather goods proves to be defective in material or workmanship under normal use anytime within the first 2-years, we will repair or replace the item free of charge.

As a note, please understand that the variations in color and texture are the prized characteristics of beautiful tanned leather, and small deviations are natural characteristics of the leather itself.

Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item.

As a result, please note that variations in texture, natural markings, or irregularities are inherent qualities of natural products like leather and fabric, and are not considered defects. Additionally, any damage, changes, or modifications caused by the user are not considered defects or non-conformity. For instance, damage from extensive wear and use, improper care (such as direct sunlight, exposure to heat, contact with liquids, rain, or food), typical wear and tear, or failure to follow proper care or cleaning guidelines, are not seen as defects or a failure to meet product standards.

Please refer to each brand’s product care guidelines for further information on caring for your handbag or small leather item.

To determine if you have a valid warranty claim, please send an email to care@vetrinamia.com to initiate the evaluation process.

Within 5 working days, our team will respond to your request.

In order to process your request, you are required to provide:

Photographic and/or video proof of defect

Photo or scan of original receipt

Unboxing video (if available)

As a note, it is best if you can also include an unpacking video of your purchase, at the moment that you receive it. This should show the unboxing of the product, showing all angles of the product in close-up upon receipt of the product, for the avoidance of any doubt. This video should be submitted via care@vetrinamia.com along with your request. The video can be taken in any format and in any length, but the product condition and faulty aspect must be clearly visible.

Vetrina Mia will make a final assessment of your request after the product is received. If the product is deemed defective, Vetrina Mia will ship a replacement or repaired product to you at our charge.

As long as we have not received it, your return package is your responsibility. Therefore, if your package becomes lost or you encounter any delivery problems, we ask that you contact the carrier directly.

Unfortunately, we cannot process your refund until we receive your return.

Vetrina Mia does not offer exchanges at this time. If you are interested in changing the color or size of your purchase, simply place a new order and return the original unsuitable item.