These Pre-Order Deposit Terms and Conditions (the "Terms") govern the placement of pre-order deposits on products listed on vetrinamia.com (the "Platform"). By placing a deposit, you agree to be bound by these Terms. Please read them carefully before proceeding.

These Terms apply to all customers worldwide, including but not limited to customers in the European Union, France, Japan, South Korea, Taiwan, Hong Kong, Singapore, mainland China, the United States, Australia, New Zealand, Malaysia, Indonesia, the Philippines, Vietnam, Thailand, and the United Arab Emirates. Certain jurisdiction-specific provisions are set out in Schedule 1.

1. Definitions

Vetrinamia.com is a luxury online platform that serves as a bridge connecting independent French and Italian designers and brands, Italian artisans, and global customers. This platform is operated through companies specifically established and locally registered in each market, with each company responsible for serving local customers and managing operations within its respective jurisdiction.

Orliane SAS is incorporated in Paris, France, and is solely responsible for operating the platform for French customers and managing all French operations.

Vetrina Mia Limited is incorporated in Hong Kong and is responsible for operating the platform for Hong Kong customers and managing all Hong Kong operations.

In Japan, Mainland China, and Singapore, the platform is also operated by companies specifically incorporated locally to serve customers and manage local operations in their respective markets.

In certain markets, local operating companies may hire operating partners to support local customer service and fulfillment work.

As Vetrinamia continues to grow and expand, more local operating companies will be established in the near future in the United States and other regions to serve customers in these national and regional markets nearby. 



"Company", "we", "us", "our" below refer to the Vetrinamia Platform.

"Customer", "you", "your" refers to any individual or entity placing a pre-order deposit through the Platform.

"Product" refers to any item listed on the Platform as available for pre-order.

"Estimated Delivery Window" refers to the approximate timeframe within which the Company expects to ship the Product, as displayed on the Product listing page at the time the Deposit is placed.

"Final Invoice" refers to the invoice issued for the remaining 90% of the retail price, issued when the Product is ready for dispatch.

"Deposit" refers to the payment of 10% of the listed retail price of a Product, made to secure a position on the pre-order waiting list. The Deposit constitutes arrhes within the meaning of French law (Code de la consommation) and 订金 (reservation deposit) within the meaning of the Civil Code of the People's Republic of China. The Deposit does not constitute 定金(earnest money).

2. Nature of the Deposit

2.1. The Deposit is a refundable reservation payment that secures your position on the pre-order waiting list for the selected Product.

2.2. The Deposit is equal to 10% of the listed retail price of the Product at the time of placement.

2.3. The Deposit does not constitute a completed purchase. No transfer of ownership occurs until the Final Invoice has been paid in full and the Product has been dispatched.

2.4. Placing a Deposit does not guarantee a specific delivery date. The Estimated Delivery Window is a production estimate based on artisanal manufacturing timelines and may be adjusted. See Clause 5 (Estimated Delivery and Production Timelines).

2.5. The Deposit is fully refundable at any time before the Final Invoice is issued. See Clause 4 (Cancellation and Refund Policy).

3. Placing a Deposit

3.1. To place a Deposit, you must select a Product listed as available for pre-order and complete the checkout process on the Platform.

3.2. Before completing your Deposit, the Platform will display the following information, which you are required to review and accept:

• (a) a full description of the Product;
• (b) the total retail price of the Product (including applicable taxes);
• (c) the Deposit amount (10% of the retail price);
• (d) the Estimated Delivery Window;
• (e) the cancellation and refund policy;
• (f) applicable cooling-off periods and withdrawal rights (where required by law); and
• (g) the complaint and dispute resolution procedure.

3.3. Upon successful payment of the Deposit, you will receive a confirmation email containing all of the information listed in Clause 3.2, together with a unique order reference number.

3.4. The Company reserves the right to decline a Deposit at its sole discretion, in which case any payment received will be refunded in full within 14 business days.

4. Cancellation and Refund Policy

4.1. You may cancel your pre-order and request a full refund of the Deposit at any time before the Final Invoice is issued. No reason is required. No penalty or fee will be charged.

4.2. To cancel, contact us at care@vetrinamia.com with your order reference number, or use the cancellation function in your account on the Platform.

4.3. Upon cancellation, we will refund the Deposit to the original payment method within the following timeframes:

• (a) South Korea: we will initiate the refund within 3 business days of the cancellation request;
• (b) France and the European Union: we will initiate the refund within 14 calendar days of the cancellation request;
• (c) United States: we will initiate the refund within 7 business days of the cancellation request;
• (d) all other jurisdictions: we will initiate the refund within 14 business days of the cancellation request.

4.3A. Refunds are issued to the original payment method. After we initiate the refund, please allow 7 to 10 business days for the funds to appear in your account, depending on your bank or payment provider. The Company is not responsible for delays caused by third-party payment processors or financial institutions.

4.4. If we are unable to fulfil a pre-order for any reason (including but not limited to production constraints, material unavailability, or discontinuation of a Product), we will notify you and refund the Deposit in full within the timeframes set out in Clause 4.3.

4.5. If the Final Invoice has been issued and you have paid the remaining balance, your rights are governed by our standard Return and Refund Policy, available separately on the Platform.

5. Estimated Delivery and Production Timelines

5.1. Each Product listing will display an Estimated Delivery Window at the time the Deposit is placed. This is a production estimate and is subject to adjustment due to the artisanal nature of the manufacturing process.

5.2. The Company manufactures exclusively in Italy through independent artisan workshops. Production timelines depend on material sourcing, handcrafting processes, and quality control, all of which may vary.

5.3. If the Estimated Delivery Window changes, we will notify you by email with:

• (a) the revised Estimated Delivery Window;
• (b) the option to cancel the pre-order and receive a full refund of the Deposit; and
• (c) the option to remain on the waiting list under the revised timeline.

5.4. If we do not receive a response from you within 30 calendar days of sending the notification under Clause 5.3, we will assume you wish to remain on the waiting list.

5.5. We will provide periodic status updates for any pre-order where the Estimated Delivery Window exceeds 3 months from the date of the Deposit.

6. Final Purchase and Payment

6.1. When the Product is ready for dispatch, we will issue the Final Invoice for the remaining 90% of the retail price.

6.2. The Final Invoice will be sent to the email address associated with your account. Payment must be made within 7 calendar days of the date of the Final Invoice.

6.3. The retail price stated at the time the Deposit was placed is the price that applies. We will not increase the price after a Deposit has been accepted.

6.4. If payment of the Final Invoice is not received within 7 calendar days, we reserve the right to cancel the pre-order and offer the Product to the next customer on the waiting list. In such case, the Deposit will be refunded in full.

7. Shipping and Delivery

7.1. Products are shipped from Italy.

7.2. Import duties, customs fees, and local taxes applicable in the destination country are the responsibility of the Customer, unless otherwise stated at checkout.

7.3. Risk of loss passes to the Customer upon delivery to the carrier. Title to the Product passes to the Customer upon full payment of the Final Invoice.

8. Withdrawal and Cooling-Off Rights

8.1. In addition to the general cancellation right set out in Clause 4.1, certain jurisdictions grant statutory cooling-off or withdrawal rights that cannot be excluded by contract. These rights are set out in Schedule 1 and apply in addition to (not in place of) Clause 4.

8.2. Where a statutory cooling-off period applies, the period runs from the date the Deposit is placed (for the Deposit) or from the date of delivery (for the completed purchase), as specified in Schedule 1.

8.3. Nothing in these Terms restricts or excludes any statutory consumer rights that cannot be lawfully excluded in the Customer's jurisdiction of residence.

9. Data Protection

9.1. Personal data collected in connection with the Deposit is processed in accordance with our Privacy Policy, available on the Platform.

9.2. The Company processes personal data as a data controller under the EU General Data Protection Regulation (GDPR) and applicable local data protection laws in the Customer's jurisdiction, including but not limited to the APPI (Japan), PIPL (China), PDPA (Singapore), PDPA (Taiwan), and PDPO (Hong Kong).

10. Limitation of Liability

10.1. The Company's maximum liability in connection with any Deposit shall not exceed the amount of the Deposit paid.

10.2. The Company shall not be liable for any indirect, consequential, or incidental damages arising from the placement of a Deposit or any delay in delivery.

10.3. Nothing in these Terms excludes or limits the Company's liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded.

11. Force Majeure

11.1. The Company shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, supply chain disruptions, strikes, or acts of war.

11.2. In the event of force majeure, the Company will notify affected Customers and offer the option to cancel for a full refund.

12. Governing Law and Dispute Resolution

12.1. These Terms are governed by the laws of England and Wales. As a consumer, you retain the benefit of all mandatory provisions applicable under the laws of your country of residence. Nothing in this choice of law, including this clause, affects your right to rely on such mandatory provisions.

12.2. For Customers resident in the European Union: you may bring proceedings in the courts of your country of residence, and you have the right to submit disputes to the EU Online Dispute Resolution platform at https://ec.europa.eu/odr.

12.3. For all other Customers: any dispute arising under these Terms shall be submitted to the non-exclusive jurisdiction of the courts of England and Wales, unless mandatory local law requires otherwise.

12.4. Nothing in this clause prevents a Customer from exercising any mandatory consumer dispute resolution rights available in their jurisdiction.

13. Amendments

13.1. The Company reserves the right to amend these Terms at any time. Any amendments will be published on the Platform and will take effect 30 calendar days after publication.

13.2. Amendments will not apply retroactively to Deposits already placed. The Terms in effect at the time the Deposit was placed will continue to govern that pre-order.

14. Contact

For questions, cancellations, or complaints regarding your pre-order deposit, contact:

Vetrina Mia Limited

Email: care@vetrinamia.com
Website: vetrinamia.com

The following provisions apply in addition to the main Terms where the Customer is resident in the specified jurisdiction. Where a provision in this Schedule conflicts with the main Terms, this Schedule prevails for Customers in the relevant jurisdiction.

A. France and the European Union

Applicable law:
EU Consumer Rights Directive 2011/83/EU; French Consumer Code (Code de la consommation).

Deposit classification:
The Deposit constitutes arrhes within the meaning of Article L214-1 of the French Consumer Code. Either party may withdraw from the pre-order: if you withdraw, you forfeit the Deposit; if we withdraw, we refund double the Deposit. Notwithstanding this, as stated in Clause 4.1, we will always refund the full Deposit on customer cancellation as a commercial policy.

Withdrawal right:
You have the right to withdraw from this contract within 14 calendar days of delivery of the Product without giving any reason. For the Deposit itself, you may cancel at any time under Clause 4.1.

Delivery:
If no Estimated Delivery Window is specified, the Product must be delivered within 30 calendar days (Article L216-1). If we fail to deliver within the Estimated Delivery Window, you may set a new reasonable deadline; if we fail to meet that deadline, you may cancel for a full refund.

B. Japan

Applicable law:
Act on Specified Commercial Transactions.

Return policy default:
Under Article 15-3 of the Act, if a seller does not clearly disclose its return policy, a default 8-day return right applies to all e-commerce purchases. The Company's return and cancellation policies are clearly disclosed on the Platform and on the Specified Commercial Transactions disclosure page, in accordance with the Act. Accordingly, the Article 15-3 default does not apply. Your cancellation rights for the Deposit are governed by Clause 4 of these Terms. Your return rights for delivered Products are governed by the Company's Return and Refund Policy.

Disclosure:
In accordance with the Act, the order confirmation will include: the Product description, total price, Deposit amount, payment method, delivery timing, seller identity and contact details, and refund conditions.

C. South Korea

Applicable law:
Act on Consumer Protection in Electronic Commerce.

Withdrawal right:
You have the right to withdraw from the pre-order within 7 calendar days of placing the Deposit, without reason, and receive a full refund (Article 17).

Refund timeline:
Upon cancellation, we will initiate the refund within 3 business days. Please allow 7 to 10 additional business days for the funds to appear in your account, depending on your payment provider.

D. Taiwan

Applicable law:
Consumer Protection Act.

Withdrawal right:
You have the right to rescind a distance sales contract within 7 calendar days of receiving the Product (Article 19). For the Deposit itself, you may cancel at any time under Clause 4.1.

E. Hong Kong

Applicable law:
Sale of Goods Ordinance (Cap. 26); Trade Descriptions Ordinance (Cap. 362).

Cooling-off:
There is no statutory cooling-off period for online purchases in Hong Kong. Your cancellation rights are governed by Clause 4 of these Terms.

Delivery:
The Company confirms that it has reasonable grounds to believe it can deliver the Product within the Estimated Delivery Window at the time the Deposit is accepted.

F. Singapore

Applicable law:
Consumer Protection (Fair Trading) Act (CPFTA).

Cooling-off:
A 5-day cooling-off period may apply to this transaction. You may cancel the Deposit within 5 calendar days of placement for a full refund.

Refund timeline:
Upon cancellation, we will initiate the refund within 14 business days. Please allow 7 to 10 additional business days for the funds to appear in your account, depending on your payment provider.

G. Mainland China

Applicable law:
E-Commerce Law; Consumer Protection Law; Civil Code Articles 586-587.

Deposit classification:
The Deposit constitutes 订金 (reservation deposit / advance payment). It does not constitute 定金 (earnest money) and the double-return rule under Article 587 of the Civil Code does not apply.

Consumer rights:
The refund procedure under Clause 4 contains no unreasonable conditions. The Company will not impose any preconditions, fees, or penalties on refund requests.

H. United States

Applicable law:
FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435); applicable state consumer protection laws.

Shipping timeline:
The Company will ship the Product within the Estimated Delivery Window stated at checkout. If no window is stated, the FTC default of 30 days applies. If we cannot ship within the stated window, we will notify you and offer the option to cancel for a full refund or consent to a revised timeline.

Cooling-off:
There is no federal cooling-off period for online purchases. Your cancellation rights are governed by Clause 4 of these Terms.

I. Australia

Applicable law:
Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2).

Consumer guarantees:
The Australian Consumer Law provides consumer guarantees that cannot be excluded. The Product must be of acceptable quality, fit for purpose, and match its description. If the Product fails to meet a consumer guarantee, you are entitled to a remedy (repair, replacement, or refund) in accordance with the Australian Consumer Law.

Cooling-off:
There is no general cooling-off period for online purchases under Australian Consumer Law. Your cancellation rights are governed by Clause 4 of these Terms.

J. New Zealand

Applicable law:
Consumer Guarantees Act 1993; Fair Trading Act 1986.

Consumer guarantees:
The Consumer Guarantees Act provides guarantees regarding acceptable quality, fitness for purpose, and correspondence with description. These guarantees cannot be excluded.

K. Malaysia

Applicable law:
Consumer Protection Act 1999.

Delivery:
If no delivery date is specified, the Product must be delivered within a reasonable time (Section 35). The Estimated Delivery Window satisfies this requirement.

L. Indonesia

Applicable law:
Law No. 8 of 1999 on Consumer Protection (UUPK).

Transparency:
The Company will provide correct, clear, and honest information regarding the Product and the terms of the pre-order, in accordance with Article 7 of the UUPK.

M. Philippines

Applicable law:
Consumer Act of the Philippines (Republic Act No. 7394); Civil Code.

Deposit classification:
The Deposit does not constitute earnest money (arras) under Article 1482 of the Civil Code. It is a refundable reservation payment.

N. Vietnam

Applicable law:
Law on E-Commerce (as amended, effective July 1, 2026); Law on Protection of Consumers' Rights.

Disclosure:
Clear pricing, delivery conditions, and refund procedures are disclosed before the Deposit transaction, in compliance with Vietnamese e-commerce transparency requirements.

O. Thailand

Applicable law:
Consumer Protection Act B.E. 2522 (1979).

Unfair terms:
These Terms do not contain clauses that create a significant imbalance to the detriment of the consumer. The Deposit is fully refundable and cancellation carries no penalty.