LAST UPDATED: JULY 2024
At Vetrina Mia, we care about your privacy and the protection of your personal data. We are dedicated to upholding the highest standards of quality in our products and services. We value each of our existing and/or prospective clients and strive to ensure the proper safeguarding of your personal data/personal information (“Data”).
This Privacy Policy explains how Vetrina Mia ("we," "us," or "our") collects, processes, uses, and protects the personal information you provide when using our website, app, or other digital platforms (“Platforms”), when you purchase products from Vetrina Mia via our platforms, when you apply for a job at Vetrina Mia, visit our showrooms, attend our events, or use any of our services, features, or when you otherwise interact with or are displayed content about Vetrina Mia (collectively, the “Services”), as required by the applicable data protection laws in the territories in which we do business.
By using or accessing our Services, you agree to this Privacy Policy. For questions about our Services, or other requests not pertaining to data privacy, please see our Terms and Conditions.
Our privacy policy is specifically applicable to our services and does not encompass the services provided by other companies operating independently, including franchisees, licensees, and information sharing through social media platforms (such as WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc.), or other online platforms owned and managed by third-party entities. Please note that these companies maintain their own privacy policies, and any personal information you provide to them will be governed by their respective rules rather than ours.
INFORMATION THAT WE COLLECT
INFORMATION COLLECTED DIRECTLY
Contact and Registration Information
We collect certain information on our Services from visitors and customers who wish to obtain information or support, purchase our Products, or use our Services. We may collect personal information such as your first name, last name, email address, telephone number, (“Registration Information”) or other information that you submit to us.
The Registration Information provided by users is utilized for the establishment of an account, provision of requested products, services, or information, as well as to engage with prospective and existing customers for direct marketing purposes regarding our present and future offerings. In compliance with applicable legal obligations, if you opt to receive marketing emails, newsletters, or similar communications, or if you have acquired products or services from us, or expressed interest in such products or services (e.g., through attending a showroom or collection preview events), we will utilize your Registration Information for direct marketing of our current and future services. Additionally, we may send you communications via email or SMS for marketing, informational, and operational purposes (including, but not limited to, account management, customer service, or system maintenance).
Billing and Payment Information
In the event that you intend to make a purchase of a product or service through our platform, it will be necessary for you to furnish certain information, including billing details such as a billing address, street, number, city, zip/postal code, state, territory, territory of residence, communication language, payment method, credit card details, expiration date, card verification value, bank account numbers, and other comparable information ("Billing Information") which you must provide to receive products or services you have ordered from Vetrina Mia. We collect and utilize Billing Information directly to facilitate our checkout process and enhance the quality of our services, enabling us to personalize your checkout experience and provide tailored options. It is important to note that our designated third-party payment processor acts as our agent and handles the collection and processing of Billing Information.
Customer Purchase and Browsing Data
We gather and utilize the available information regarding your previous purchases and browsing behavior with the objective of developing customer profiles and delivering personalized user experiences and product recommendations. This enables us to provide tailored recommendations and enhance your overall experience on our platform.
If you purchase a product from Vetrina Mia, we will collect Data through the purchase form to process the purchase order, such as the date of transaction, transaction ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, taxes, net sales amount, net sales amount global currency, number of purchased products per type, segment allocation and keep your purchase history.
When utilizing our mobile app, we may gather your GPS location, contingent upon obtaining your consent as necessary. Additionally, we may examine factors such as app usage frequency and download source. Furthermore, we may collect information regarding the browser you employ and observe your browsing patterns. These data points aid us in enhancing our understanding of user preferences and behavior, facilitating the provision of a more personalized and optimized experience for our valued users.
If you purchase a product from Vetrina Mia and/or seek after sale support, we will collect data regarding, purchase ID, creation date, last update, ticket ID, status, reason, order number, number of previous requests, case type, contact name, quantity, after-sales price, subject, description, date of purchase, product ID.
Customer Submitted Information
We also gather information that you provide to us during your interactions with our Care team, private client advisors, or other Vetrina Mia team members, representatives, agents, or third parties acting on our behalf.
This includes preferences and interests which you choose to disclose in the course of your contacts or encounters with our care or client team (which may include your preferences about collections or other brands, your size, lifestyle, or basic information, etc.)
This also encompasses information shared when engaging in our online customer service chat feature. It is important to note that these chat conversations may be recorded and stored by us and our third-party chat service providers for quality assurance purposes . Furthermore, we may occasionally reach out to you to participate in optional surveys. Should you choose to participate, you may be requested to provide specific details, including contact information and preferences-related inquiries.
INFORMATION WE COLLECT PASSIVELY
As you engage with our Services, we may passively collect a variety of information pertaining to you, your devices, and your interactions with our platform and Services.
Logging
In line with common practices observed in many online and digital services, we (or authorized third parties acting on our behalf) routinely receive and record specific information about visitors and users of our Services. Through our servers and IT applications, we automatically gather and store relevant data in log files, encompassing details concerning traffic, usage patterns, and overall engagement. This information includes IP addresses, user agent information (such as browser type), browsing behavior, date and time stamps, entry/exit pages, internet service provider, clickstream data, and other session-related activity. By carefully analyzing this data, we gain valuable insights into emerging trends, facilitate efficient administration and enhancement of our Services, and make informed decisions in the best interest of our esteemed customers.
Cookies
We employ the use of cookies and similar technologies to help facilitate the collection of information pertaining to your usage of our Services. Cookies, which are small files transmitted to your device by us, play a crucial role in tailoring our Services to suit your needs. Each cookie is unique to your browser, with some being session-based and remaining active only while your browser is open, while others persist until either you or your browser deletes them.
The utilization of cookies serves multiple purposes, all aimed at enhancing your experience and improving our Services. Certain cookies are essential for us to provide specific features or fulfill your requested Services, such as logging into your account.
Disabling these cookies may result in certain features or Services not functioning as expected. Additionally, we may employ cookies to store your preferences and choices, thereby personalizing your interaction with our Services. For instance, these cookies may remember your name on our Site or Mobile App. Some cookies originate from third-party companies that assist us in data processing or provide us with specific services, such as performance tracking and analytical insights. To obtain comprehensive information about cookies and learn how to manage or delete them, we recommend visiting https://www.allaboutcookies.org/.
De-Identified Data
As part of our continuous endeavor to gain a deeper understanding of our users and their utilization of our Services, we may anonymize the information collected from and about you to ensure it no longer contains personally identifiable elements ("De-Identified Data"). Such De-Identified Data may be subjected to analysis, utilization, or disclosure for various purposes, including but not limited to the operation, maintenance, management, and enhancement of our Services, marketing initiatives, product improvement endeavors, as well as disclosure to our agents, business partners, affiliates, or any other relevant third party. Moreover, we may disclose De-Identified Data alongside corresponding user statistics to effectively elucidate the nature of our Services to existing and potential business partners, as well as other lawful entities, serving diverse objectives.
Internal and Services-Related Usage
We utilize the information provided to us in order to continually enhance and advance the range of Products and Services that we can offer you, while striving to optimize your overall experience. The information collected is carefully utilized and retained to enable comprehensive analysis, improvement, and seamless development of our Services. This encompasses activities such as analyzing interactions and performance of our Services, gaining deeper insights into your utilization of the Services, as well as understanding the behaviors and preferences of our valued customers and visitors. Additionally, we employ the information to effectively identify and address any functional errors or glitches that may hinder smooth operations. By leveraging this data, we are able to detect and mitigate security incidents, safeguarding against any malicious, deceptive, fraudulent, or unlawful activities. Moreover, research and development endeavors are fueled by this valuable information, aiding in the continuous enhancement and augmentation of our existing Services, while also facilitating the development of new and innovative products and services.
Displaying to Other Customers or Users
Please note that any content you contribute to a publicly viewable forum on our Services, such as public or livestream chats, social media pages, forums, or product reviews, etc., has the potential to be displayed on our Site, Mobile App, or other areas of our Services, making it accessible to third parties. These third parties may have the ability to view all or certain portions of the content you post, along with additional information about you, such as the name or username you utilize to share such content. It is important to recognize that Vetrina Mia assumes no responsibility for the content you post or the privacy practices employed by other visitors or customers who may access and utilize the information you share within such public forums.
Information From Third Parties
We may collect information about you from third parties or supplement the information we gather from you with additional records provided by third parties. This practice enables us to enhance our ability to serve you, customize our content to suit your preferences, offer you relevant information that we believe may be of interest, and inform our commercial and operational decisions. By leveraging data from trusted third-party sources, we aim to optimize our services and deliver an enhanced experience tailored to your needs.
ANALYTICS INFORMATION
We employ third-party service providers, such as Google Analytics and Google Optimize, to assess your usage of the Site and Mobile App. These providers compile comprehensive reports on activity by gathering IP addresses, internet service provider details, browsing behavior, operating system and language preferences, referring and exit pages and URLs, date and time of access, duration spent on specific pages, sections of the Site and Mobile App visited, number of links clicked, search terms, and similar usage data. Furthermore, they conduct performance analysis to generate relevant metrics. These external entities may employ cookies and other technologies to facilitate data collection, analysis, and the provision of reports or data to us.
For additional information regarding these third-party entities, including instructions on how to opt out of specific data collection practices, please consult the "Your Rights and Choices" section provided below.
Social Media Platforms and Interactive Features
Our Services may encompass social media plug-ins and other interactive features offered by various third-party platforms. These features enable actions such as posting content on Facebook, uses tags on Instagram, or participating in live-streamed events. In order for these features to operate effectively, they may collect your IP address, determine the specific page you are visiting on our Site, and utilize cookies or similar technologies. It is important to note that these features are either hosted by a third party or directly on our Site. Consequently, your interactions with these features are governed by the privacy policies of the respective companies providing them. If you are already utilizing these features or platforms, their cookies may be placed on your device when using our Services.
Legal Bases for Processing
In accordance with legal requirements in certain jurisdictions, we are obliged to inform you about the legal bases upon which we process your information. The following are the legal bases we rely upon, as described in this Privacy Policy:
In line with the objectives outlined in this Privacy Policy, we may combine the information collected through our Services with data obtained from other sources, both online and offline. This combined information will be handled in accordance with this Privacy Policy.
HOW WE DISCLOSE YOUR INFORMATION
We disclose your information in accordance with the practices outlined in this section.
Service Providers
We may enlist the services of other companies to perform various tasks on our behalf. In doing so, we may disclose information to these companies to facilitate the provision of services such as research, business-related functions, database management and backup, maintenance, security, data analytics, communications, shipping, logistics, fulfillment, mail services, promotional and marketing activities, sweepstakes and contests, advertising, payment processing, customer service, online chat functionality, data hosting, IT support, and sales support.
Brand Partners
In compliance with relevant legal obligations, we may disclose your personal information to our brand partners with the intention of offering you promotions and opportunities that may align with your interests. If you wish to opt out of such disclosures, kindly refer to the "Your Rights and Choices" section provided below.
Protecting Our Rights
Furthermore, we reserve the right to utilize or disclose information when deemed appropriate or necessary to fulfill the following objectives:
Our Affiliates
We reserve the right to disclose your information to our affiliates, including but not limited to a parent company, subsidiaries, joint venture parties, or other entities that are under common control or ownership with us. In such cases, the utilization of your information by our affiliates will adhere to the principles and guidelines outlined in this Privacy Policy.
Public Authorities
In situations where we have a genuine belief in the necessity or appropriateness, we may access, preserve, and divulge information to fulfill our legal obligations. This includes complying with laws, regulations, law enforcement requests, and other lawful processes, such as court orders, government inquiries, or subpoenas. We may also disclose information when it is deemed necessary to meet national security or law enforcement requirements.
Business Transfers
As our business continues to evolve, it is possible that we may engage in the sale or acquisition of businesses or assets, either partially or entirely. In the event of a corporate transaction such as a sale, merger, reorganization, dissolution, or similar occurrence, it is anticipated that the information we have collected, including data pertaining to you, would be transferred to one or more surviving or acquiring entities. Such transfers will be conducted in accordance with our commitments outlined in this Privacy Policy. It is important to note that this policy remains binding upon Vetrina Mia and its legal successors in interest.
Retention of Personal Information
We will retain information for the duration necessary to fulfill the original purposes as outlined in this Privacy Policy, as well as any subsequent authorized purposes. This retention period is determined based on the necessity and appropriateness of preserving the information to provide the Services and ensure business continuity. Moreover, we will retain information as permitted or required by applicable law, in order to comply with legal obligations, resolve disputes, and enforce our rights and agreements.
YOUR RIGHTS AND CHOICES
Rights Regarding the Information we Process
Depending on your geographic location or residence, you may possess certain statutory rights concerning your information. These rights encompass the ability to request the following:
Additionally, you hold the right to opt out of "sales" of your information and the "sharing/use of your information for targeted advertising," as described below. As provided by applicable law, you are entitled to not face discrimination for exercising your rights.
Please note that certain information may be exempt from such requests under applicable law. For instance, we may be unable to modify or delete specific information if its retention is necessary to provide you with requested Services, fulfill obligations to you, maintain security, comply with laws and regulations, or for valid internal business purposes. Additionally, we are required to verify your identity reasonably before responding to a request. This verification process may entail verifying your name and email address, depending on the sensitivity of the requested information and the type of request being made. You may also designate an authorized agent to submit requests on your behalf, provided they possess signed written permission or a power of attorney. In such cases, we may contact you to verify your identity before processing the authorized agent's request. If you require further information regarding your legal rights or wish to exercise any of them, please complete the provided form or contact our Customer Care Center at care@vetrinamia.com. Vetrina Mia customers may also review and make changes to specific information and preferences through their customer accounts.
Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. If we deny your request, we will provide you with information on how to appeal the decision, if applicable, in our communications with you.
Marketing Emails & Communication Preferences
To exercise your right to opt out of the use of your personal information for direct marketing purposes, kindly email your instructions to care@vetrinamia.com.
Additionally, you have the ability to manage your receipt of marketing communications by clicking on the "Unsubscribe" link located at the bottom of any Vetrina Mia marketing email. Follow the instructions provided on the subsequent page to complete the opt-out process. Please note that while you can opt out of receiving marketing emails, certain transactional emails pertaining to the Services and specific communications regarding changes to the Services or other relevant information about your use of the Services cannot be opted out of.
Do Not Track" Signals
Currently, our Site, Mobile App, and Services do not possess the functionality to interpret or acknowledge "do not track" signals emitted by your browser or user agent. Kindly be aware that "Do Not Track" operates differently from the privacy signals established within your browser.
Opting Out of Sales of Personal Information and Processing/Sharing of Personal Information for Targeted Advertising Purposes
We occasionally share information (such as usage data, online identifiers, and/or hashed email addresses) with our trusted Ad Network Partners. This collaboration aims to provide you with targeted online advertising that we believe will be of value, as well as to support advertising measurement and analytics endeavors. Under applicable law, these disclosures may be deemed as a "sale" or the processing/sharing of personal information for targeted advertising purposes.
If you wish to exercise your right to opt out of our online disclosure of your personal information for purposes that could be categorized as "sales" or "sharing" for targeted advertising, please submit a request to opt out of offline disclosures that fall under applicable opt-out rights (such as the sharing of your information with brand partners for relevant marketing, as previously discussed) by emailing us at care@vetrinamia.com.
It is important to note that if you have activated a legally recognized browser-based opt-out preference signal on your device browser, we will acknowledge and respect such preference in accordance with applicable law.
RETENTION OF YOUR INFORMATION
The retention of information varies in duration based on the specific purposes for which it is collected and utilized, as outlined in this Privacy Policy. Once the information no longer serves these intended purposes, we will proceed with its deletion or de-identification, unless the preservation of such data for a longer period is mandated by relevant laws. In certain circumstances, technical or operational constraints may prevent us from completely deleting or de-identifying your information. However, in such instances, we will implement reasonable measures to prevent any further processing of your information.
CHILDREN
Our Services are designed for a broad audience and are not specifically targeted at children. We do not knowingly collect personally identifiable information from minors without the permission of a parent or guardian, except as permitted by applicable laws.
In the event that we become aware of collecting data from children below the age that requires legally valid parental consent, we will promptly take appropriate measures to delete such information in a timely manner. If you believe that a minor has provided us with their personal information, please contact us through the "Contact Us" section.
We are committed to protecting the privacy of individuals, including minors, and complying with applicable regulations concerning the collection and use of personal information.
INFORMATION FOR INTERNATIONAL USERS
We operate on a global scale, and as such, your information may be transferred, stored, and/or processed by us or other entities within the Vetrina Mia company, as well as trusted service providers and partners, in various locations worldwide. These transfers are conducted to fulfill the purposes outlined in this Privacy Policy. Irrespective of the destination of your information, we take reasonable steps to safeguard it in accordance with this Privacy Policy and applicable laws. These protective measures may include the implementation of Standard Contractual Clauses or other mechanisms recognized by relevant laws to regulate the transfer of your information. By providing us with your information, you acknowledge and consent to such transfers, storage, or processing.
Should you have any concerns or complaints regarding our data processing practices, we encourage you to first attempt to resolve such matters directly with us. However, if applicable, you have the option to file a complaint with the data protection supervisory authority in your country of residence or seek legal remedies through local courts if you believe your rights have been infringed.
LINKS TO OTHER SITES
The Services may include links to websites operated by third parties. We do not have control over the privacy practices or content of these websites belonging to our business partners, advertisers, sponsors, or other entities to which we provide links. Consequently, we cannot be held accountable for the content or privacy policies of these third-party websites. This Policy does not apply to those third party sites. It is advisable that you review the relevant privacy policy and terms and conditions of any such websites you visit.
HOW WE PROTECT YOUR INFORMATION
We employ a comprehensive range of physical, administrative, and technical and organizational security measures for the personal data to safeguard your information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures are designed in consideration of the associated risks and the nature of the data being processed, and are in compliance with applicable laws and regulations.
However, please note that while we have implemented various security measures to safeguard your personal information, we cannot provide an absolute guarantee of its complete security due to the inherent risks associated with the Internet. Therefore, we advise exercising caution when accessing our websites, apps, or social media platforms via the Internet.
As technology and security measures continue to evolve, we strive to maintain the highest level of data protection reasonably possible. However, it is important to be aware that no electronic storage or transmission of information over the Internet can provide complete assurance of absolute security
We strongly recommend taking appropriate precautions when using the Internet, such as using secure networks and regularly updating your devices with the latest security patches and antivirus software.
Your privacy and the security of your personal information are of utmost importance to us, and we are committed to continuously enhancing our security practices to protect your data to the best of our ability.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy is effective as of the date indicated at the beginning of this policy. We reserve the right to modify this Privacy Policy periodically to align with evolving business practices and changes in applicable laws. Any revisions will be posted on this page. By accessing or using our Services following any such modifications to this Privacy Policy, you are deemed to have acknowledged and accepted the updated terms. It is important to note that, to the extent permitted by applicable law, our use of information is subject to the Privacy Policy in effect at the time of its usage. We encourage you to revisit this Privacy Policy regularly for any updates.
HOW TO CONTACT US
If you wish to contact us about this Privacy Policy, you may reach us by email at care@vetrinamia.com with the subject line, "Privacy Policy."